Privacy Policy

Privacy Policy

Last Updated: 2024-10-21

1. General Information

This Privacy Policy outlines how GoldenMeritum ("CognitiveChannels", "Company", "we", "us", or "our") collects, processes, and protects the personal data of users visiting our websites https://cognitivechannels.com and portal.cognitivechannels.com (collectively referred to as the "Websites") and using our services. We respect the privacy of our users and are committed to protecting their personal data in accordance with applicable laws.

2. Data Controller

The data controller responsible for processing personal data on the Websites is CognitiveChannels, located at:

św. Jerzego 1a
50-518 Wrocław, Poland

If you have any questions regarding this Privacy Policy, please contact us at: privacy {at} cognitivechannels.com

3. Collection of Personal Data

While using our Websites, we may collect the following types of personal data:

• Contact details (e.g., email address, phone number);
• Information about your use of the Websites (e.g., IP address, browser type, operating system);
• Data entered by users into our services (including API usage, voicebot interactions, TTS and STT services).

Users are responsible for ensuring the legality of the data entered into the system, including compliance with all applicable data protection laws. CognitiveChannels acts as a data processor, not the data controller, of these user-provided data.

4. Cookies

We use cookies on our Websites for the following purposes:

• To conduct internal or external statistics and analytics on user activity, including traffic analysis and website optimization;
• To improve the functionality and performance of our Websites.

Users can manage their cookie preferences through their web browser settings. However, disabling cookies may affect certain functionalities of the Websites.

5. Data Retention

We store personal data entered by users into the system for no longer than 2 years, unless the user submits a request to withdraw their data earlier.

6. User Rights

Users have the following rights with respect to their personal data:

• The right to access their personal data;
• The right to request correction, deletion, or restriction of processing;
• The right to withdraw consent for data processing at any time;
• The right to data portability to another service provider (where technically feasible);
• The right to lodge a complaint with the relevant supervisory authority if they believe their data protection rights have been violated.

To exercise these rights, users can contact us at: privacy {at} cognitivechannels.com

7. Disclosure of Data to Law Enforcement

CognitiveChannels reserves the right to disclose user personal data to law enforcement agencies or other authorities upon their lawful request and in accordance with applicable laws.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and users will be notified. Continued use of our Websites after such changes have been posted constitutes acceptance of the updated Privacy Policy.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at: privacy {at} cognitivechannels.com

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